Important: Since all our products are custom-made to order (sublimation-printed with your specific names, numbers, and designs), our refund and return policy is different from standard retail. Please read carefully before placing an order.
TEAM JERSEY manufactures custom sportswear made specifically for each customer. Because each item is personalised and cannot be resold, we have a limited return and refund policy. We stand behind the quality of our products and will always make things right in the case of manufacturing defects or errors on our part.
2.1 Before Design Approval: You may cancel your order at no charge before you provide written approval of the design mockup.
2.2 After Design Approval (Before Production): A cancellation fee of 10% of the order value applies to cover design and administrative costs. The remaining amount will be refunded within 7 business days.
2.3 After Production Has Started: Cancellations are not accepted once production has commenced (you will be notified when production begins). If production has started and you cancel, no refund will be issued.
2.4 After Dispatch: Orders cannot be cancelled once dispatched. Please refuse delivery and contact us within 24 hours if there is a serious issue.
We accept returns only in the following cases:
Returns are not accepted for:
Approved refunds are processed as follows:
Refunds will be credited to the original payment method. We do not issue cash refunds.
We guarantee our quality. If you receive a defective item, we will replace it or issue a full refund at no cost to you.
To report a defective item:
| Situation | Eligible? | Timeline |
|---|---|---|
| Cancel before design approval | ✅ Full refund | 7 business days |
| Cancel after approval, before production | ✅ 90% refund | 7 business days |
| Cancel after production starts | ❌ No refund | — |
| Manufacturing defect | ✅ Full refund/replacement | 10 business days |
| Wrong item delivered | ✅ Full refund/replacement | 10 business days |
| Damaged in transit (with video) | ✅ Replacement | 10 business days |
| Change of mind | ❌ No refund | — |
| Minor colour variation | ❌ No refund | — |